Frequently Asked Questions
USB receiver is located in the back compartment of the mouse, near the battery slot. Or it is in the back compartment of your keyboard for some models.
Delete all the Bluetooth devices from your computer’s current list and then retry Bluetooth pairing.
Depends. This mouse requires the standard USB type A port to work. New 2018 Macbook Air with only Type-C ports will not be compatible.
There is no significant difference, Bluetooth however, is slightly more efficient.
Brand new battery with 8 hours of daily usage, can last for about a month.
Our keyboard works on Bluetooth 4.0. Only operating systems after Windows 7 supports Bluetooth 4.0. So if your computer hardware supports BT4.0, you can simply update your OS to Win 8 or later. Otherwise, you can still use the 2.4 Ghz USB wireless connection.
Keyboard works fine on one device but having trouble connecting to another (or have obvious latency on the others).
This is due to much interference in the communication channel. You can clear the pairing list of the jammed device to remove interference. Then reconnect the keyboard.
There is too much signal interference, please try clearing the Bluetooth list on your device and reconnect again. Hold TAB for 3 seconds to pair.