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Customer Service

Delivery and Returns

We hope you enjoy SurnQiee's products. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with SurnQiee late on Friday or Saturday will not be processed until Monday. Charges may be added to orders with Priority and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 10 to 25 business days when ordered before 12:00 noon (PST).

Shipping and Delivery
Merchandise total * STANDARD
7—10 day shipping **
5—7 day shipping **
Up to $200 $16 $26
$200.01—500.00 $21 $31
$500.01—1000.00 $29 $39
Over $1000.00 $34 $44

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your SurnQiee order. If, for any reason, you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Returned merchandise should include supplier packaging, labels, and accessories. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a SurnQiee Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any SurnQiee store and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a SurnQiee Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your SurnQiee order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 15 days for SurnQiee to process your return.